IT Operations for Your Ambitions
We bring original ideas, dev chops and a zeal for delivering high-performing applications.
We spend a lot of time and effort working on our Managed Application Services pricing. It needs to reflect the value we bring to our customers but also, and importantly, align our incentives with theirs.
Too often we’ve seen contracts and pricing structures that incentivise:
1) keeping interactions at a minimum
2) discouraging the micro-services approach by charging the same fee per server/VM
We find both troublesome: the former is effectively the opposite of what DevOps advocates and the latter turns a technical decision (should you have more but smaller services?) into an accounting one (can we afford it?)
Our pricing therefore becomes cheaper (per unit) as you add more servers/VMs.
We strive for a formula that takes all of that into consideration, without making it hard to understand and calculate it quickly. Our pricing therefore becomes cheaper (per unit) as you add more servers/VMs.
But we believe it would be fairer still to also recognise that adding yet another VM of an already existing service (e.g. a Solr cluster) should cost less than a new VM for a completely new service. If this is your situation, let’s talk!
Last but not least, you will notice the chart above stops at 1000 servers/VMs and it’s not a coincidence: we strongly believe that, should you have more than 1000 you would be better off by having an internal team.
Of course we would be happy to help you create it, train it and make it productive.
Service Level Agreement
| Severity Level | Criteria | Response time | |
|---|---|---|---|
| 10×5 | 24/7 | ||
| 1 |
CRITICAL IMPACT – A reproducible problem which has or will have, within 24 hours, a severe impact or impair the performance of substantially all major functions of Customer’s business. |
2 business hours |
2 hours |
| 2 |
SEVERE IMPACT – A reproducible problem which prevents or seriously impairs the performance of a major function of Customer’s business. |
4 business hours |
4 hours |
| 3 |
MINOR IMPACT – A problem which disables or impairs the performance of a minor function. |
1 business day |
1 business day |
| 4 |
NO IMPACT – A general usage question or report of a minor issue that doesn’t impact the Customer’s business. |
2 business days |
2 business days |
Pricing
All plans apart from Pyrite are under Service Level Agreement
| Pyrite (no service agreement) |
Gold | Platinum |
Titanium | |
| Monthly fixed fee | from £0 to £5000 depending on SLA and individual services | |||
| Variable Monthly fee (per unit server) | £400 | £100 | £75 | £55 |
| Remote Maintenance Support | £150/hour 4 hours minimum |
Included | Included | Included |
| Onsite Maintenance Support (at your office) | Not Available | £125/hour 1 hour minimum |
£100/hour 1 hour minimum |
Included |
| Remote Project Labor | £150/hour 4 hours minimum |
£80/hour 1 hour minimum |
£65/hour 1 hour minimum |
£50/hour 1 hour minimum |
| Onsite Project Labor | £150/hour 4 hours minimum |
£85/hour 1 hour minimum |
£70/hour 1 hour minimum |
£55/hour 1 hour minimum |
| Remote After Hours Critical Support | £300/hour 4 hours minimum |
£170/hour 1 hour minimum |
£140/hour 1 hour minimum |
Included |
| Onsite After Hours Critical Support | Not Available | Not Available | £210/hour 1 hour minimum |
£140/hour 1 hour minimum |
| Technology Roadmap Process Business Plan and Process Management for Technology |
£3,000 1/year |
£1,800 1/year |
£1,100 2/year |
Included 2/year |
| Remote Monitoring of critical functions | ✔ | ✔ | ✔ | ✔ |
| Off-Site Remote Monthly Maintenance | ✔ | ✔ | ✔ | |
| Remote phone support per calendar month | ✔ 2 hours/month |
✔ Unlimited |
✔ Unlimited |
|
| Continuous and Preventative Server Maintenance (updates, patches, fixes, etc.) | ✔ | ✔ | ✔ | |
| Continuous and Preventative Application Maintenance(updates, patches, fixes, etc.) | ✔ | ✔ | ||
| Free First 2 hours of labor for each new application/server added | ✔ | ✔ | ||
| Access to Phone Help Line (10×5, 24/7 GMT) | ✔ | ✔ | ||
| Remote Backup service | ✔ | |||
| Regular Security Scanning on all covered machines | ✔ | |||
| Two Hours in-house training per Quarter (may not be rolled over) |
✔ | |||
| 24/7 Remote Support | ✔ | |||
| Discount for Non-Profit and social businesses (on fixed fee) | 10% | 15% | ||
| Discount for yearly payment in advance (on fixed fee) | 10% | 10% | 15% | |
Terms:
- Fixed monthly fee: pre-paid by credit card/direct debit (quarterly by bank transfer/cheque)
- Onsite hourly minimums higher outside London area + travel expenses